Taxpayer service rights

As a taxpayer, you have eight service rights, outlined in the Taxpayer Bill of Rights, which govern your relationship with the CRA. The eight service rights include:

  • the right to be treated professionally, courteously, and fairly (Article 5);
  • the right to complete, accurate, clear, and timely information from the CRA (Article 6);
  • the right to lodge a service complaint and to be provided with an explanation of the CRA findings (Article 9);
  • the right to have the costs of compliance taken into account when tax legislation is administered (Article 10);
  • the right to expect the CRA to be accountable (Article 11);
  • the right to expect the CRA to publish service standards and report annually (Article 13);
  • the right to expect the CRA to warn you about questionable tax schemes in a timely manner (Article 14); and
  • the right to be represented by a person of your choice (Article 15).

The Taxpayers’ Ombudsman will review complaints where any of these service rights appear not to have been respected by the CRA.

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