The Accessibility Directorate of Ontario has produced a new Accessible Customer Service Standard. All businesses with at least one employee will have to comply with the new standard by January 1, 2012.
It is about
- understanding that customers with disabilities may have different needs, and
- finding the best way to help them access your goods and services
The Accessibility Directorate of Ontario provides free online tools to help organizations get started.
- To learn more about the Accessible Customer Service Standard and what is required of organizations/businesses, you can register for a free webcast or attend an information breakfast in Toronto, Sudbury, London or Ottawa. Visit ontario.ca/AccessON